Returns & Exchanges
At NANA MALL, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 14-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Contact our customer service team via email or our live chat with your order number and the reason for your return.
Prepare the Package
Securely pack the unused beauty items in their original box, ensuring all protective seals and labels remain intact.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing