Frequently Asked Questions
Your guide to a seamless beauty shopping experience at NANA MALL.
Are all products at NANA MALL authentic?
Yes, 100%. We source all our skincare and beauty products directly from authorized distributors or the brands themselves to ensure every item is genuine and safe for your skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your beauty essentials sooner.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local digital wallets to ensure a secure and convenient checkout.
Do you offer international shipping?
Currently, we ship to select countries. Please check our shipping information page for a full list of supported regions and applicable international delivery fees.